Terms of Service

1. Agreement

By creating an account or using any PrivoHub service, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the service. These Terms form a binding agreement between you and PrivoHub ("we", "us").

2. The service

PrivoHub provides managed hosting for open-source self-hosted applications. The service currently comprises:

• PrivoHub Photos, a managed instance of Immich, an open-source photo management application.
• PrivoHub Drive, a managed instance of OpenCloud, an open-source file sync-and-share application.
• PrivoHub Vault, a managed instance of Vaultwarden, an open-source password manager compatible with the Bitwarden clients.

Photos and Drive run as dedicated instances at subdomains of privohub.com. Vault runs as a shared service at vault.privohub.com, where each account holds its own separate, end-to-end encrypted vault. Because your vault is encrypted with a master password that we never receive, we cannot recover its contents if you lose that password.

The service is provided on a subscription basis. We reserve the right to modify, suspend, or discontinue any feature with reasonable notice.

3. Your account

• You must provide accurate information when creating your account.
• You are responsible for maintaining the security of your login credentials.
• One account may have one active instance per service. Multiple instances require separate accounts.
• You must be at least 16 years of age to use this service.

4. Your data

Your data belongs to you. We claim no ownership over the photos, files, or content you upload. You grant us only the limited right to store and transmit your data as necessary to provide the service.

You can export or download your data at any time in standard formats. Your portal provides a self-serve export of your Photos originals and your Drive files with their folder structure intact; your vault can be exported from any Bitwarden-compatible client. You can permanently delete your instance and all associated data at any time from your portal.

5. Acceptable use

You agree not to use PrivoHub to:

• Store, transmit, or share illegal content, including but not limited to child sexual abuse material (CSAM). Violation will result in immediate account termination and reporting to the relevant authorities.
• Infringe the intellectual property rights of others.
• Attempt to gain unauthorised access to our systems or the systems of other customers.
• Distribute malware or engage in activities that could harm the availability or integrity of the service.
• Resell or sublicense the service without written permission.

6. Storage quotas

Each plan includes a storage quota, shared between your Photos and your Drive files. Vault storage is provided separately and does not count against that quota.

When you reach your quota, new uploads are refused. That is the only consequence: nothing is deleted, and your instance is not suspended. You keep full access to everything already stored, including browsing, downloading, sharing, exporting, and deleting. You will not be charged overage fees. To upload again, delete data you no longer need or move to a larger plan.

7. Payment and billing

• Paid plans are billed in advance, monthly or yearly depending on the billing cycle you choose, via Stripe.
• The free plan requires no payment information.
• You may upgrade or downgrade your plan at any time. Upgrades take effect immediately and reset your billing cycle to that date, with credit for the unused time on your previous plan. Downgrades take effect at the end of the period you have already paid for, and you keep your existing quota until then.
• You may cancel at any time. You keep your paid plan and its full quota until the end of the period you have already paid for, and you are not charged again. Your account is not closed at that point: it continues on the free plan and your data is kept. If what you have stored is larger than the free plan's quota, you keep access to all of it but cannot upload again until you are back under that quota. You may resume your plan at any time before the end date, at no extra cost.
• We do not offer refunds for partial billing periods.
• Prices are inclusive of applicable VAT where required by law.

8. Service availability

We aim for high availability but do not guarantee any specific uptime SLA for the current service tier. Scheduled maintenance will be communicated with at least 24 hours notice. Emergency maintenance may occur without prior notice.

We are not liable for losses resulting from service downtime beyond a prorated refund of the affected subscription period.

9. Termination

By you: You may delete your instance at any time from your portal. This action is permanent and immediate.

By us: We may suspend or terminate your account for violations of these Terms, non-payment, or if required by law. In non-emergency cases we will provide at least 14 days notice to allow you to export your data.

Non-payment: if a subscription payment fails we retry it and email you each time. Your account then follows a fixed schedule, counted from the first failed payment:

• Days 0 to 14: nothing changes. You keep your plan and full access while we retry.
• From day 14: your storage is reduced to the free plan. This stops new uploads, but everything else keeps working: you can sign in, browse, download, share, export, and delete. Nothing is deleted by us.
• From day 60: access to your Photos and Drive is suspended. Your data is still intact.
• On day 74: the account and all data in it are permanently deleted. This cannot be undone.

Settling the outstanding payment at any point before day 74 restores your plan and access in full. Separately, at any point in that schedule, if what you have stored fits within the free plan, your account moves to the free plan permanently and your data is kept: no suspension and no deletion.

Where we terminate an account under this section, data is deleted on the schedule above. Where you delete your instance yourself from the portal, deletion is immediate. In all other cases of termination, all data associated with your instance is permanently deleted within 30 days.

10. Limitation of liability

To the maximum extent permitted by applicable law, PrivoHub is not liable for indirect, incidental, or consequential damages. Our total liability for any claim arising under these Terms is limited to the amount you paid us in the 3 months preceding the claim.

We strongly recommend maintaining your own backups of important data, even though we take reasonable precautions to prevent data loss.

11. Changes to these Terms

We may update these Terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of the European Union member state in which PrivoHub is established, without prejudice to any mandatory consumer protection laws of your country of residence, which continue to apply where they provide you greater protection.